We take great pride in offering top-notch Umang Infotech and are committed to ensuring our clients’ utmost satisfaction. Our primary goal is to assist students in achieving academic excellence and securing a promising future. However, we understand that circumstances may arise where you might not be entirely content with our services.

To maintain transparency and build trust with our valued clients, we have designed a flexible and fair refund policy. This refund policy is a testament to our commitment to providing exceptional customer service and addressing any concerns you may have.

We firmly believe that our refund policy is a testament to our confidence in the expertise of our talented team of professionals. We strive to provide you with well-researched, high-quality assignments that meet your specific requirements. However, in rare instances where you may feel dissatisfied, we want you to know that your concerns are heard, and appropriate measures will be taken to address them.

In this refund policy, we outline the various scenarios in which you may be eligible for a refund and the corresponding terms and conditions. We are dedicated to processing refund requests promptly and fairly, ensuring a seamless experience for all our clients.

Rest assured that your academic success and satisfaction are our top priorities. Please take a few moments to familiarize you with our refund policy, and feel free to contact our customer support team if you have any queries or require further assistance.

Flexible Refund Policies for Your Satisfaction

We prioritize your satisfaction above all else. We understand that sometimes situations arise where you may not be completely satisfied with our services. In such cases, we have designed our refund policy to ensure that you receive a fair and satisfactory resolution. Please take the time to read and understand the following refund policy before making a purchase, as it contains important information regarding our services and refund process.

1. Money-Back Guarantee

Our primary goal is to provide you with exceptional Umang Infotech that meets your requirements and expectations. If, for any reason, you are dissatisfied with the services received, you are eligible to request a refund under our Money-Back Guarantee policy. However, certain conditions apply:

a. Grounds for Refund

To be eligible for a refund, you must demonstrate valid reasons for your dissatisfaction with our services. These reasons will be subject to a thorough investigation by our support team to determine the legitimacy of the refund claim.

b. Timeframe for Refund Request

You have the right to request a refund under the Money-Back Guarantee within 60 days of receiving the completed assignment solution. Any refund requests submitted after this period will not be considered.

c. Providing Evidence

To initiate a refund request, you must provide a copy of the original assignment scorecard, along with comments from your lecturer explaining the failure. Our experts will review the marking sheet and assess whether the failure is due to poor content or non-compliance with the specified requirements.

d. Partial Refunds

In case our experts identify inadequacies in the delivered assignment that contributed to the failure, you may be eligible for a partial refund of 50% to 100% of the total price. The refund will be processed through a transfer of funds to your account.

e. Final Decision

The final decision regarding refund eligibility lies with our customer support team, and their judgment shall be binding and conclusive.

2. Missed Deadlines

We understand the importance of timely submission for your assignments. If, for any reason, our assigned expert fails to deliver the completed assignment within the agreed-upon timeframe, you may request a refund under the following conditions:

a. Prompt Communication

To be eligible for a refund, you must respond to our expert’s questions within 12 hours of being published on the educational portal interface. Failure to do so or providing inadequate information that results in a missed deadline will void your refund request.

b. Expert’s Incapacity

If our investigation determines that the delay in submission was due to the expert’s inability to complete the task, you may be eligible for a refund of 50% to 100% of the order’s value, subject to any exclusions.

c. Expert Compensation

Please note that if the expert has been paid in full upfront for the assignment, certain exclusions may apply. However, we will take appropriate actions against the expert to ensure accountability.

3. Cancellation and Refund

If you decide to cancel your assignment before the expert begins working on it, a 25% cancellation fee will be charged on the total agreed-upon amount. Additionally, if the expert has already started working on your project, a 25% cancellation fee will be applied, along with compensation for the expert’s time and effort up until the refund request.

4. Operational Cost Deduction

While evaluating refund claims, please be aware that a 75% refund amount is subject to operational costs, as it requires the same amount of time and effort from our team to process the work.

5. Unlimited Revisions

We aim to ensure your complete satisfaction with our services. As part of our commitment, we offer unlimited revisions within the scope of the initial criteria specified at the time of purchase. However, in the case of receiving a failing grade after using the solution and resources provided, we may not offer monetary refunds.

Instead, you may receive a refund equivalent to 0-75% of the agreed-upon fee credited to your wallet. This amount can be used for future assignments or other services provided by the company, with a maximum validity of 1 year.

Please Note:

This refund policy supersedes any contradictory information found on the website or through other channels.

All refund requests will be evaluated by our dedicated team to ensure a fair and reasonable resolution.

Refund processing time may vary between 1-3 weeks, but we strive to expedite the process to save you time and effort.

In case of any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction throughout the process of availing our services.